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Sponsored by Ruby Receptionists, Inc. 

1.0 Hour CLE credit in Enhanced Ethics for Delaware Attorneys

*** No PA credit offered for this seminar

Course Materials

You may register for this event ONLY via Zoom.  You will receive a Zoom link by email immediately (check spam folders if you do not.)  If you do not receive this link, please contact Reception@dsba.org.

This webinar looks at the client experience and how to grow your firm by improving client communication. We will cover what people expect when they call a firm, how firms are at risk of losing business by using automation and recordings instead of live answering, we’ll look at the data to see when people are calling, how to turn leads into clients with personalization, and how by Ruby uniquely qualified to solve those problems.


Zoom Lunch and Learn

Sarah Allen

Sarah Allen is the Partner Account Manager at Ruby, the US-based live virtual receptionist and chat specialist company that creates meaningful human connections to help small businesses grow. Ruby delivers personalized client service to help lawyers book new clients and strengthen existing client relationships. Sarah works with 40 Bar Associations, and other legal organizations & thought leaders, to help law firms grow their practices.

Sarah is a partnership professional, focusing on Referral and Affiliate Partnerships and partner marketing programs. As an experienced partnerships leader, Sarah is passionate about building valuable business friendships and relationships to create new growth opportunities and strengthen the business while improving the customer experience.

12:45-1:00 Questions and Answers


This CLE will be conducted ONLY via Zoom. To register, visit www.dsba.org/cle and select this seminar. You will receive an email back from Zoom immediately providing you with the correct login information. If attending by zoom and you do not receive this email, FIRST check your SPAM or JUNK folders as they are sometimes misdirected by your email provider.  If you cannot find this Zoom link, please contact DSBA via email: reception@dsba.org. The Supreme Court of the State of Delaware Commission on Continuing Legal Education cannot accept phone conferencing only. You must attend through a device that allows DSBA to obtain your Bar ID in order to receive CLE Credit. Your attendance will be automatically monitored beginning at the scheduled start time and will be completed when the CLE has ended. If you enter or leave the seminar after or before the scheduled star t /end time, you will receive credit only for the time you attended. Your  CLE credits will be submitted to the Delaware and Pennsylvania Commissions on CLE, as usual.

DSBA Members $50
DSBA Government Members $45
Non-members (get member rate by JOINING) $150
No Pennsylvania Credit available

* advertised price is for the standard member rate.


Those attendees who wish to receive CLE credit, other than from Delaware or Pennsylvania, should contact their individual State’s CLE Commission for credit. The Delaware State Bar Association can provide you with the Agenda (included in the Materials sent with your registration confirmation) and a Certificate of Attendance (upon completion of the webinar), which should meet the requirements of compliance.

All rates include CLE Seminar and any materials. To register now or review DSBA CLE Policies, click below.